Shipping Policy

Our standard shipping is 2 - 3 business days. Shipping charges are non-refundable. We use the United States Postal Service and UPS to deliver across the US and worldwide.

If you’ve made a mistake or given us incorrect information we will try our best to rectify the situation, but it is your responsibility to ensure the address, delivery instructions and information provided is correct.  If your order is returned to us due to an "insufficient address" or deemed "undeliverable", we will gladly reship the order at the customer's expense (which will be the original shipping fee for that order).

Please note:Kay’s & Grace Transfers is not responsible for items damaged during transit, returns due to incorrect/incomplete address, or extended shipping delays by the carrier. Once items are shipped from Kay’s & Grace Transfers , transit time is the sole responsibility of the United States Postal Service. Therefore, we cannot guarantee an exact arrival date. Please allow a 2 to 3 day window for possible delays (or early arrivals) when placing your order.